This Privacy Policy explains how NATULABO PTE. LTD. (“ONE LOTUS”, “we”, “us”) collects, uses and protects your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).
When you make an enquiry or booking, we may collect your name, email address, phone/WhatsApp number, charter details (date, group size, occasion) and any special requests you share with us (such as dietary needs). Payment details are processed by our payment providers — we do not store your card information.
We use your data to respond to enquiries, manage and confirm bookings, communicate before and after your charter, ensure safety onboard, comply with legal obligations, and improve our services. With your consent, we may send occasional updates about ONE LOTUS; you can opt out at any time.
We share data only with service providers needed to operate our business: email delivery services, secure cloud storage (Google Workspace), and payment processors. These providers process data on our behalf and are not permitted to use it for their own purposes. We never sell your personal data.
Our website may use cookies and similar technologies (such as Google Analytics and Meta Pixel) to understand how visitors use the site and to measure the effectiveness of our communications. You can control cookies through your browser settings.
We take reasonable security measures to protect your data and retain it only as long as needed for the purposes above or as required by law.
You may request access to or correction of your personal data, or withdraw consent for its use, by contacting us at the details below.
Data Protection Officer — NATULABO PTE. LTD.
WhatsApp: +65 8164 6589
Email: kawamura.isp@gmail.com
We may update this policy from time to time. The latest version will always be available on this page.